Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict. Participants will also discover strategies for working with difficult people and how to better manage responses, especially in stressful situations.
Topics
Communication
Determining your communication style
4 types of communication
2 dimensions of communication style
Communication style strengths and trouble spots
Interacting with other communication styles
Assessment: What's My Communication Style?
Conflict
Understanding conflict
Practicing conflict resolution
Development planning
Understanding 10 typical conflict situations
Assessment: Conflict Strategies Inventory
Goals
Identify the importance of communication skills in building effective work relationships
Describe the obstacles that impact communication within an organization
Demonstrate how to effectively send and receive messages to achieve collaboration
Understand the importance of effective listening
Use appropriate questioning techniques
Describe a process for resolving conflict
Practice resolving conflict situations
Custom delivery
This class can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at our office. Please contact Upstate Employers Network for more information.
Instructor
Schedule
December 10, 2025
Class meets 8:30 a.m. to 4:30 p.m.
Fee
Members/Investors: $358 per person
Standard Tickets: $483 per person
Class includes copyrighted material
Location
Employers Network office; 1004 South Pine Street, Spartanburg
Attendance
Should you need to cancel your registration, please email Candace Hall at candace@employersnet.com. Kindly note the following:
Eventbrite Service Fee: Non-refundable under all circumstances.
Employer's Network Cancellations: If Employers Network cancels the class for any reason, your ticket can be transferred to any class of your choice of equal value.
No-Show Policy: Registered participants who do not attend the class ("no-shows") will be charged the full class cost. No-show fees cannot be used as credit for any future Employers Network class, event, or service.
Cancellation Window: Cancellations made less than 10 business days prior to the class start will be charged the full class cost. This fee may not be used as credit for future Employers Network classes, events, or services. However, substitutions are welcome.
Real-Time Event Changes: Employers Network reserves the right to make real-time changes to event content or offerings as necessary. In such cases, no refunds, partial refunds, or alternative offers will be made beyond the terms stated in this cancellation policy.