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Leading Others

This class seeks to provide lessons and tools for accomplishing work through others while demonstrating fair and effective leadership behavior. It is appropriate for anyone in a leadership role.

TOPICS

  • Defining leadership and leadership roles

  • Common mistakes leaders make

  • The ‘laws’ of leadership

  • Understanding authority and influencing skills

  • Coaching

  • Motivating associates

  • Dealing with conflict

  • Use conflict to improve results

  • Communicating through feedback and active listening

  • Team-building

  • Accountability and being responsible

  • Time management, changing priorities, and getting the ‘right’ things done

  • Understanding performance management

  • Employer obligations and responsibilities

  • Importance of ‘service excellence’