This class seeks to provide lessons and tools for accomplishing work through others while demonstrating fair and effective leadership behavior. It is appropriate for anyone in a leadership role.
TOPICS
Defining leadership and leadership roles
Common mistakes leaders make
The ‘laws’ of leadership
Understanding authority and influencing skills
Coaching
Motivating associates
Dealing with conflict
Use conflict to improve results
Communicating through feedback and active listening
Team-building
Accountability and being responsible
Time management, changing priorities, and getting the ‘right’ things done
Understanding performance management
Employer obligations and responsibilities
Importance of ‘service excellence’