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Communication and Conflict Resolution

  • Employers Network 1004 South Pine Street Spartanburg, SC, 29302 (map)


Custom delivery

This class can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at our office. Please contact Upstate Employers Network for more information.


Communication and Conflict Resolution

Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict. Participants will also discover strategies for working with difficult people and how to better manage responses, especially in stressful situations. 

Topics

Communication

  • Determining your communication style

  • 4 types of communication

  • 2 dimensions of communication style

  • Communication style strengths and trouble spots

  • Interacting with other communication styles

  • Assessment: What's My Communication Style?

Conflict

  • Understanding conflict

  • Practicing conflict resolution

  • Development planning

  • Understanding 10 typical conflict situations

  • Assessment: Conflict Strategies Inventory

Goals

  • Identify the importance of communication skills in building effective work relationships

  • Describe the obstacles that impact communication within an organization

  • Demonstrate how to effectively send and receive messages to achieve collaboration

  • Understand the importance of effective listening

  • Use appropriate questioning techniques

  • Describe a process for resolving conflict

  • Practice resolving conflict situations

 

Instructor

Joy Crile

Schedule

December 5, 2024

Class meets 8:30 a.m. to 4:30 p.m.

Fee

Members: $358 per person
Non-members: $483 per person
Class includes copyrighted material

Location

Employers Network office; 1004 South Pine Street, Spartanburg

Attendance

Registered participants who fail to attend a class ('no-shows') will be charged full class cost. The 'no-show' fee may not be used as a credit for another EN class, or other type of event or service.

Cancellations made less than 10 business days prior to start of class will be charged full class cost. Substitutions are welcome.